Frequently Asked Questions

Package Bank Account FAQ's

What are Packaged Bank Accounts?

Packaged bank accounts, sometimes referred to as ‘privilege’ or ‘paid-for’ accounts charge a consumer either a monthly or annual fee. They can be sold as an “upgrade” to existing customers or as a new account. Quite often these accounts are marketed to make the customer feel important with titles such as – Premium, Gold, Plus, Reward etc.

Packaged Bank Account Features

The main feature of these accounts is that they offer bundled ‘benefits’ to the customer. These ‘benefits’ could take the form of travel insurance, breakdown cover, mobile phone cover, even access to premium airport lounges.

Who bought Packaged Bank Accounts?

10 million packaged bank accounts were thought to have been sold in the UK by January 2010 and many people were sold these accounts either knowingly or unwittingly. In many cases, it wasn’t made clear just how the additional products accompanying the accounts worked, what the insurance cover was for, what customers needed to do or the position that they had to be in to claim. Sometimes customers were put under pressure to open an account or were provided with inaccurate information making them think that they had to have one.

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Why could Packaged Bank Accounts have been Mis-sold?

Because the banks are, in effect, actually selling insurance packages in the Packaged Bank Account, they have an obligation to find out if that insurance was useful, competitive and relevant for that customer. Please see below a list of concerns that may just ring a bell with you.

How were Packaged Bank Accounts Mis-Sold:

The bank told you that this was the only account suitable for you or that free accounts were not an option.

You were not even aware that there was a fee associated with the account that you opened or transferred over into.

Nobody told you that that travel insurance may not be right for you i.e. other factors such as age, destination, activity or pre-existing medical condition mean you might not be eligible to claim.

You were informed that you needed this account or that having it made it easier to apply for a mortgage, loan or similar.

You didn’t know that your mobile phone needed to be registered and that there was an excess to be paid prior to any claim.

You tried to cancel the account but were told you had to keep it.

You were informed that your packaged bank account could improve your credit rating.

You already had cover in place for the bundled insurance products.

Claiming FAQ

What can you claim back for me ?

All PBA premiums actually paid plus a write off of premiums yet to be paid. In addition we are able to claim interest on any premiums you have already paid, in many cases this will significantly increase your claim.

How much will this service cost me ?

We operate strictly on a no win no fee basis and will only take a percentage of any compensation awarded to you. The fee that we currently charge for any successful PBA claims is 33% plus VAT (39.6% in total).

How much could i get back?

If you have been mis-sold your packaged bank account, you could be entitled to all of the fees that you have paid plus interest.

Take a look at the quick example below:-

Customer paid £15 a month for 5 years that’s £15 x 60 months or £900 + interest.

What information do i need to provide you with?

All we need from you are the key details that the claim pack requires, it is very straight forward to complete. Once we initiate your complaint we can obtain any further information we may need to build the strongest case to maximise your compensation.

How long will my claim take?

On average it takes around 6 months. As each claim is treated on an individual basis this may vary, and can be sooner.